BARSLAB.co.za 

Why can't I just place an order?

Due to the nature of the business, each request needs to be assessed for viability. We do not want to promise a service that we cannot provide. Quotes need to be made out at this stage.

 

How do I cancel an order?

Photos/Files will be provided on all orders for a minimum of one inspection (this depends on the service option chosen) at which point orders can be cancelled. Once inspection has taken place, and the customer provides the go ahead with manufacture/design, no cancellation requests/refunds will be accepted.

What is the process of manufacture?

All MAKE orders have the following minimum steps of manufacture.

 1. Payment received

 2. Receive file, discuss needs, quality assure the file

 3. Print the successful file

 4. Images of printed parts sent to customer 

 5. Customer confirms/alters final part

 6. Final manufacture begins

 

All CREATE orders have the following minimum steps of manufacture.

 1. Deposit received

 2. Receive relevant documents, discuss needs, request measurements if needed

 3. Design needed file

 4. Part will either be printed (if required) or recorded for customer

 5. Customer confirms/alters final design
 6. Final payment received
 7. Design is finalised and sent to customer

 

How long does manufacture take?

Once final manufacture begins, all MAKE orders will take as long as the quoted amount of hours to make. 

All CREATE orders are made to order, and the design process will be order specific.

 

What materials are used for manufacturing?

We do fused deposition modeling manufacture primarily using varieties of plastic. We have two permanent ranges that you can use, but are also able to source a wider variety of more exotic materials. Our Standard and Specialist Range meets most needs. You can find our material ranges on our MATERIALS page.

 

Is 3D printing effective for mass manufacture?

Yes, 3D printing works just as well for mass production as injection moulding and other production methods. 
Speak to us about how you can optimise your part for 3D printing, and find out how you could benefit. Avoid all the tooling costs, and speed up your iteration. 

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What payment methods do we accept?

At this stage, we accept EFT/bank transfer. We are actively looking to expand on these options in the near future.

 

How long do I have to make payment?

Once issued, quotes are valid for 7 business days. Payment must be made within the 7 days, and proof of payment must be emailed to payments@barslab.co.za 

How do I receive delivery on my order? 

MAKE STANDARD and HOBBY orders are automatically shipped via Pudo to your door. Due to the possible size, and nature, of some orders. These may be split into a number of deliveries. MAKE PROFESSIONAL orders are automatically shipped via The Courier Guy to your door. Due to the possible size, and nature, of some orders. These may be tailored to you and other options may be used.

CREATE orders will be communicated with you via email.

 

How much does delivery cost?

MAKE STANDARD and HOBBY orders are usually subject to a R99-00 delivery fee. MAKE PROFESSIONAL orders are charged on a per order basis. CREATE orders are all free from delivery costs.

 

How long does delivery take?

Unless otherwise stated, all deliveries will be overnighted to your door once design/manufacture is completed.

How do I refund an order?

All orders can be cancelled, and refunded up to the initial inspection stage which will be communicated to you via email. Once redesign/manufacture begins, you will not be eligible for a refund.

 

Who is eligible for a partial refund?

All CREATE orders will be charged a minimum service fee of one hour if the order is cancelled, and refunded at the initial redesign stage. This amounts to R199-00 for CREATE STANDARD, and R299-00 for CREATE HOBBY and PROFESSIONAL.

 

Who is eligible for a full refund?

All MAKE orders will be fully refunded in the event of an order cancellation at the initial inspection stage.

 

Who is not eligible for a refund?

Once inspection has been accepted, or redesign has begun, you are not eligible for a refund.

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